Privacy Policy

RFinance is a trading name of Robert Moses Pty Ltd (ABN 67 660 820 315), Credit Representative 543607, and Robert Moses (Credit Representative 528754), authorised under Australian Credit Licence 389087 held by Australian Finance Group Ltd.

Robert Moses Pty Ltd trades as RFinance, with the registered business name 'RFinance Group'.

We collect personal and credit information relevant to your enquiry or application, including identity and identification documents, contact details, employment, income, assets and liabilities, credit history and supporting documents.

We collect information through onboarding and fact-find forms, calls, email and secure document links. We may also collect information from third parties with your consent, such as your accountant, employer or other authorised representatives.

We use your information to understand your needs, assess and arrange credit, communicate with you and meet legal obligations, including responsible lending and anti-money laundering and counter-terrorism financing (AML/CTF) requirements.

Where relevant to these purposes, we may disclose information to lenders and mortgage insurers; our licensee and aggregator, Australian Finance Group Ltd; our CRM and workflow provider, BrokerEngine; valuers; credit reporting bodies via lenders; service providers who host or process our data; and regulators where required by law.

Our service providers may store or process data outside Australia. We take reasonable steps to protect information when working with service providers, including overseas providers.

We take reasonable steps to protect personal and credit information from misuse, interference, loss and unauthorised access, modification or disclosure. These include access controls, secure document handling and appropriate safeguards for stored information. No electronic system is completely risk-free. We retain information for our business and legal obligations and take reasonable steps to destroy or de-identify it when no longer required.

You can request access to, or correction of, the information we hold about you by contacting Robert on 0402 698 222 or robert@rfinance.au. We may need to verify your identity. If we cannot grant a request, we will explain why, subject to legal requirements.

You can opt out of marketing communications at any time using the unsubscribe option where provided or by contacting Robert. We may still contact you about your application or matters required by law.

Contact Robert first on 0402 698 222 or robert@rfinance.au.

If unresolved, contact the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution service: www.afca.org.au, 1800 931 678, or info@afca.org.au.

You may also contact the Office of the Australian Information Commissioner (OAIC) about privacy concerns at www.oaic.gov.au.